This Refund Policy describes customer rights regarding refunds for OSRS services purchased from 99 Servicing. The goal is to ensure fairness and transparency in resolving service issues or payment disputes.
Refunds may be granted under the following conditions:
The OSRS service was not delivered or not completed as promised
A technical error or payment issue resulted in an accidental duplicate purchase
The request is made within 14 days of purchase or service completion
Sufficient evidence supporting the claim is provided (order ID, screenshots, correspondence)
Refunds will not be issued for:
Services fully and successfully delivered
Account bans or losses unrelated to actions or errors by 99 Servicing
Requests made after the eligibility window
Violation of RuneScape’s or platform rules by customers
Services started or substantially performed before the refund request
To request a refund, submit an email to info@99servicing.com or use the contact form/support ticket. Include your order details, reason for the request, and supporting documentation. All requests will be reviewed within 5 business days.
Approved refunds will be processed using the original payment method whenever possible. Processing time is typically 7-14 business days but may vary depending on payment provider.
If appropriate, users may be offered store credit or an exchange instead of a refund. Partial refunds may be considered in specific cases (e.g., only part of service delivered).
If a refund request is denied, users may appeal by submitting additional evidence via email. 99 Servicing will provide a final decision within 10 business days.
This refund policy complies with applicable consumer protection regulations, including relevant laws in the U.S., EU, and UK markets.
This policy may be updated from time to time. Material changes will be posted on the website and, when significant, users will be notified by email or account notice.
For questions about refunds, contact:
Email: info@99servicing.com
